At Hellstar Gear, we strive to provide the best shopping experience for our customers. Below you’ll find answers to some of the most common questions about our products, shipping, returns, and more. If you have any additional questions, please don’t hesitate to contact our customer service team. We’re here to help!

Shipping and Delivery

Q: Do you offer free shipping on all orders?
A: Yes, we provide free shipping on all Hellstar orders, with no minimum purchase required.

Q: How long will it take to receive my order?
A: Orders typically ship within 1-2 business days. Delivery times vary by location, but most orders arrive within 5-7 business days.

Returns and Exchanges

Q: What is your return policy?
A: We offer a 30-day return policy. If you’re not completely satisfied with your purchase, you can return it for a full refund or exchange it for another item.

Q: How do I initiate a return?
A: To start a return, please contact our customer service team at [email protected] with your order number and reason for return. We’ll provide you with detailed instructions on how to proceed.

Products and Sizing

Q: How do I know what size to order?
A: Each product page includes a size guide to help you choose the right fit. If you need further assistance, please reach out to our customer service team.

Q: Are Hellstar products unisex?
A: Yes, many of our items are designed to be unisex and suitable for all genders. Check the product description for specific details.

Payments and Orders

Q: What payment methods do you accept?
A: We accept all major credit cards, and PayPal

Q: How can I track my order?
A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on our website or the carrier’s site.

Customer Service

Q: How can I contact customer service?
A: You can reach our customer service team by emailing [email protected] or by calling (123) 456-7890 during business hours (Monday to Friday, 9 AM to 5 PM PST).

Discounts and Promotions

Q: Do you offer any discounts or promotions?
A: Yes, we regularly offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.